ACCOUNT

Q:How do I start playing the Dragon Nest SEA service?

A:To start playing Dragon Nest's SEA service, you’ll need to create an account with Eyedentity Games. Account sign up is free.

You may sign up here with your email address OR Google+ account:

http://sea.dragonnest.com/member/Account/SignUp.

Q: Can I still use my Cherry account to login to the game after service reopens?

A: Unfortunately, if you didn't apply for a transfer during the transfer period, your account is not subject to recover/retrieve.

In this case, you need to sign up for a new account to play the game.

Q: Someone offered to sell me his account with high level characters, can I take up the offer?

A: According to our Abuse Policy, buying/selling/ trading of accounts is not allowed.

By taking up the offer, you may risk having the account banned and wiped. You may also be subject to potential scams if the seller claims that his account was hacked and wants to retrieve it.

Make sure to read the operation policy first and refer to the game.

https://sea.dragonnest.com/policy/operation-policy

Q: I forgot my account password; how do I retrieve it?

A: In order to retrieve your password, kindly follow the steps below:

[How To Retrieve?]

a. On the login page, click on the [Forgot Password] link below the [Login] button.

b. Enter your ID (email address you used to register for the account) and click on [Confirm].

c. An email will be sent (to the email address that you registered with us), and you will be able to create a new password.

Q: How do I change my account ID (E-mail)?

A: To change your account ID, please follow the steps below:

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on [Account] at the top bar of the website.

c. Click on the [Edit] button found below your ID.

d. An email will be sent to your registered email address to verify the request.

g. Check your email and click on the link in the verification email to change your account ID.

Q: How do I change my account password?

A: To change your account password, please follow the steps below:

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on [Account] at the top bar of the website.

c. Click on the [Edit] button found below your Password.

d. Enter your current password, and the new password, and re-enter the new password in the Confirm Password field to change your password.

Q: I forgot my second password; what should I do?

A: If you forgot your second Password, please follow the steps below:

To reset your second Password:

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Go to Support and click on the [2nd Password] option on the menu.

c. Make sure you are logged out of the game.

d. On the website, click on the [Reset my second password] button.

e. Click on [Ok] when prompted to initialize the second password.

f. An email will be sent to your registered email address to verify the request.

g. Check your email and click on the link in the verification email to create a new second password.

Q: I want to delete my Dragon Nest account

A: In accordance with our service operation policy, all users can submit account deletion inquiries to EYEDENTITY.

When accepting this claim, we'll do the [Account Delete] process, which will delete all your information and data in our game.

This means that you cannot play Dragon Nest anymore with the account you are requesting to be deleted.

Please be sure about the account deletion request. Deleted accounts cannot be restored for any reason.

If you decide to leave Dragon Nest, please send us a 1:1 inquiry.

Our service officer may ask several questions to verify your identification in order to delete the account.

Once we have verified all steps, we will send [Delete Confirmation Email] to your e-mail registered with Dragon Nest.

Q: Why do I encounter the error message `Account locked. (1005)`

A: The error code means that your account has been temporarily locked due to multiple incorrect login attempts. 

[Important note]

If locked with this error code, but you didn't try, there are high chances of hacking, so please secure account information and send an inquiry via the 1:1 inquiry service.

Q: My Verification Failed (Web Page Account), what should I do?

A: You may request to resend another verification email by simply doing the following:

1. Log into the Dragon Nest website with the newly registered email address and password.

2. On the new page, click on the 'Resending verification mail' link

3. Click on the new verification link in the mail.

4. Verification should be complete.