Q: Are there GMs in the game?
A: Yes! We have our team of Game Masters (GMs), who monitor the game 24 hours a day, 7 days a week, to ensure the well-being of the service. Our GMs work in invisible mode most of the time, and might occasionally appear in-game for events.
The GM characters would have a [GM] prefix in their in-game nickname (not admin, moderator, gamemaster, or anything else).
Do note that our GM will never ask players for any type of personal information (Email/password/2nd password) for any purpose, anyone who does that is probably a scammer impersonating GM
Please report to us when encountering this case by using the 1:1 inquiry service with a screenshot.
https://sea.dragonnest.com/support/request
Q: How do I report an abuser / a hack, / cheat tool?
A: If you happen to witness any abusive conduct or find any working hack or cheat tool, Please report it to us by sending a 1:1 inquiry to our Customer Service Support:
a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login
b. Click on the [1:1 inquire] in the [Support] section on the main page.
c. Select [Abuse Report] in the Topic and fill out the required information in the form.
d. Submit the form.
[Important Note]
a. Our Customer Service Officer will inform our Game Masters to conduct an investigation and issue a penalty to the abuser, or take necessary action on the hack and cheat tool once the report is verified.
b. All inquiries should be written with enough circumstances, history, and evidence."
Q: How do I collect my rewards from events?
A: Depending on the reward type and conditions of the event, you might receive your reward at different locations. Potentially, you may collect your rewards from the following:
a. In-game mailbox
b. Dragon Vault Gift
c. Special Storage
d. Directly to Account
Most event rewards will not be credited to your account/character(s) immediately; hence, it is important to check the event news on the Dragon Nest website carefully. The deadline for reward crediting is usually stated in the Terms and Conditions section. Also, check that you have completed all requirements within the stated event period.
If you have yet to receive your event rewards after the crediting deadline as quickly as possible, please send a 1:1 inquiry via the website with details. Please understand that if the report is made too late and it is difficult to verify the data, it cannot be dealt with.
https://sea.dragonnest.com/support/request
Q: I did not receive my event reward, what should I do?
A: Kindly follow the steps provided below:
a. Login to the official Dragon Nest site - http://sea.dragonnest.com/member/Login
b. Click on the 1:1 option in the Customer Service section on the main page.
c. Select “Promotions and Events” in the Topic and fill out the required information in the form.
d. Submit the form.
[Important Note]
We regret to inform you that, due to technical difficulties, inquiries and dispute tickets sent one month after the end of the event will not be entertained.
Q: How do I take a screenshot/video?
A: To take a Screenshot and video, please follow the steps below:
[Screenshot]
For screenshots, press the [Print Screen] key on the keyboard to take a screenshot in-game.
The image (in JPG / PNG, / TGA format, which can be changed via System Settings > Graphics) will be saved in the default folder:
“My Documents\DragonNest\Screenshot”.
The folder will not be created until you take your first image.
[Video]
For video, press the [Scroll Lock] key on the keyboard to take the video in-game.
The video (in AVI format) will be saved in the default folder:
“My Documents\DragonNest\Movie”.
The folder will not be created until you take your first video.
Q: I can’t seem to get certain equipment from the dungeons or nests; how did other players get it?
A: Some equipment in the game does not drop directly from monsters in dungeons or Nests, especially high-level equipment.
This type of equipment would need to be crafted by the blacksmith NPC and often requires crafting materials that usually drop from the Nests.
Q: How do I use the Trading House?
A: The Trading House is the place where players sell and buy items with in-game Gold.
This place can be accessed via the major towns in-game.
A player may register up to 5 items to be sold in Trading House at a time and is allowed to register up to 30 items per week.
The player will need to pay a registration fee (in Gold) for each item registered. Each registered item will only last for 12 hours.
A player will need to collect from Trading House, either the unsold item after 12 hours or the Gold earned from successful sales of the registered item.
[Trading House Ticket]
Additionally, your trading experience can be enhanced by using the Trading House Ticket, which is available from Cash Shop.
With the Trading House Ticket (7 days or 30 days), a player can register 15 items to be sold at a time.
There is no restriction on the number of items that can be registered per week.
Each item registered will last for 24 hours, and there will not be a registration fee incurred. With the Marketplace Pass, your registered items will be placed on top of those of non-pass holders.
Q: Can I remap the game controls?
A: Yes. Go to System Settings by pressing [ESC] and [Select System Settings] to remap basic controls.
In another way, you can remap other options by using the [Game Settings] section.
Q: I can't enhance my equipment. / My enhancement potential is missing. What should I do?
A: This problem occurs if you are using third-party modification packs for Dragon Nest.
[Important note]
Modification packs interfere with the game files and will cause the client to become corrupted.
Please be reminded that the use of unauthorized third-party programs and any modifications made to the game, or game files are illegal under Dragon Nest’s End-User License Agreement (EULA).
To resolve this problem:
a. Download the latest game client from http://sea.dragonnest.com
b. Uninstall your current Dragon Nest client.
c. Delete all related Dragon Nest files and folders.
d. Clear the registry of all related Dragon Nest files.
e. Re-install the fresh copy of the latest game client (which you downloaded earlier).
Q: I’ve encountered this particular bug in the game, what should I do?
A: Please send a 1:1 inquiry via the main website
a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login
b. Click on the 1:1 option in the [1:1 Inquire] section on the main page.
c. Select [Technical / Bug Issues] in the Topic and fill up the required information in the form.
d. Submit the form.
Our Customer Service Officer will inform our administrators to check out the bug and report it to the development team for the necessary fix.
Q: I can't deal damage to the monster, play PVP/PVE or LOOT items
A: This is not a bug but is caused by the game security system detecting inappropriate play patterns and temporarily stopping play.
Sometimes it is caused by network issues, so please do not panic and send us 1:1 questions as below.
Make sure to indicate the following:
Topic: General Inquiries
Type: Bug Report
Issue Description: Include your IGN and a short description of the issue.
Q: I accidentally/mistakenly broke my item while enhancing. Can I get it back?
A: We regret to inform you that we can't get it back to you in this case.
When trying enhancement, please check whether the protection item, such as jelly, has been applied well at first.
Second, check the newest patch notes at all times and pay attention to the chance of success/failure.
Q: If I submit a 1:1 inquiry repeatedly, will it be solved quickly?
A: If repeated inquiries are submitted, the time to receive answers or solutions may be longer.
In severe cases, service use may be restricted due to interfering in-game operations, so please refer to the proper use of the service.
Q: How can I start Fishing/Cultivation?
A: First, you should meet [Event Planner Irine] in Saint Haven and get Quest. Second, visit [NPC Farm Manager Mori] in front of the Farm and Hot Spring regions.
