TECHNICAL

Q: Can I switch the game to Windows mode?

A: If you wish to use the window mode feature, Please refer to the steps below:

First, go to System Settings by pressing [ESC]

Second, select [Graphics tab] and check the box next to [Screen mode].

Q: My game client hangs at the loading screen. What should I do?

A: This problem may occur when the Dragon Nest game client is having problems connecting to the game servers.

Possible causes might be:

a. Dragon Nest may be down for maintenance. Please check the official website for the latest news and announcements.

b. You might have been launching Dragon Nest with dragonnest.exe instead of dnlauncher.exe. Ensure that you launch the game with dnlauncher.exe.

c. Your anti-virus program or firewall settings might have been blocking Dragon Nest from accessing the Internet. Add Dragon Nest client files (dnlauncher.exe and dragonnest.exe) to your firewall exceptions list.

d. You might be using a wireless Internet connection. Use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage.

Q: I get prolonged black screens when entering portals or dungeons. What should I do?

A: The problem may occur when the Dragon Nest game client is taking too long to connect to our game servers, which may ultimately cause a connection timeout and disconnect you from the game.

Ensure that:

a. You are not downloading or torrenting any files in the background. This also applies to other computers on the same network.

b. You use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage.

c. Your router is not blocking or rejecting data sent from our game servers to your personal computer. If possible, access Dragon Nest without the use of a router and monitor if the situation improves.

Also, consider your location on the game servers. It is normal to experience some form of connection lag, especially if you reside outside of Singapore, the Philippines, or Malaysia.

Q: I tried running the game, but why do I keep seeing the “Unable to connect to server” message?

A: Dragon Nest may be down for maintenance. Please check the official Dragon Nest website for the latest news and announcements.

Please also ensure you are launching Dragon Nest with dnlauncher.exe and not dragonnest.exe.

Check if your anti-virus program or firewall settings are blocking Dragon Nest from accessing the Internet. Add Dragon Nest client files (dnlauncher.exe and dragonnest.exe) to your firewall exceptions list.

Use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage. 

Q: I got the error “Connection from this IP is blocked.”, What should I do?

A: We have licensed Dragon Nest in Singapore, Malaysia, and the Philippines.

If you are not accessing Dragon Nest from the abovementioned locations, please send a ticket to our Customer Service Support.

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on [1:1 Inquire] in the [Support] section on the main page.

c. Select [Technical / Bug Issues] in the Topic and fill up the required information in the form.

d. In the description field, indicate the country you are trying to access the game from and your IP address (you can obtain this at http://www.apnic.net/)

e. Submit the form.

Our Customer Service Officer will inform our administrators to check the validity of the IP address range and get it whitelisted

[Security]

If IP is identified as a threat to personal information security, certain IPs may become inaccessible. In this case, we recommend using it in other places first.

Q: I got the error “Client version mismatch. Your client is outdated. Please patch or redownload the client.”, What should I do?

A: Try to run the Dragon Nest client with Windows administrative rights to ensure smooth patching of files.

If the problem still persists, please download the latest game client from our official website and reinstall 

http://sea.dragonnest.com/game/download

Q: I got the error “CRC Error”, What should I do?

A: This error message occurs when your game client download is not complete or corrupted.

You are strongly advised to use download managers to prevent such problems from happening.

Please re-download the game client. When the download is complete, check that the file size matches the one stated on the website.

https://sea.dragonnest.com/game/download

Q: I'm experiencing the error `System Error (VCOMP140.DLL)` what should I do?

A: Please download the 'VCOMP140.DLL' file via the below link if you encounter this system error message.

We also recommend to re-install the Dragon Nest game file if the system error persists.

Link:  https://www.microsoft.com/en-us/download/details.aspx?id=48145

Q: How do I remove my social media link?

A: Please follow the below steps to remove your Social Media Channel: 

Link: https://sea.dragonnest.com/member/MyPage/MyAccount

MY ACCOUNT > Link with SNS section