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Q: Does Dragon Nest SEA have an official Social Media account?

A: Eyedentity Games runs an official Facebook channel. You can enter the link below:

Please note that we do not receive questions or inquiries and accept all inquiries through the 1:1 inquiry service on the website. 

Official Facebook Channel: https://www.facebook.com/dragonnestsea/

 

Moreover, Eyedentity Games runs an official Forum site as well.

Official Forum: http://forum.dragonnest.com/

 

Q: Which languages does the 1:1 Inquire Service support?

A: Currently, we only offer a 1:1 inquiry service in the English language.

 

We do not support other languages other than English, such as Bahasa Malay, Indonesian, Filipino, Japanese, or Chinese.

 

Q: How can I register for the forum and leave a comment on the forum page?

A: To properly access the forum page, please follow the steps below:

 

1. Go to the Forum Site and Click the [Login or Sign Up] button on the right upper side.

2. Fill out all the required information and click the [Terms and Rules] button. Next, the Verification process starts when you click the [Complete Signup] button. 

3. Go to the mail domain site, which uses the Forum sign-up, and complete verification.

The exemplary mail title is:  Action Required to Activate Membership for XXX

If you didn't receive the e-mail, we strongly recommend checking your spam/trash mailbox.

4. Once you complete the above verification/activation process, you can create your post and leave comments freely.

 

▶Official Forum Site Link: http://forum.dragonnest.com/

 

Q: What are the minimum system requirements for Dragon Nest Sea?

A: Here are the minimum system requirements to play Dragon Nest Sea

 

Minimum Specs

Operating system: Windows 7

CPU: Intel (R) Pentium Core i3 530 or higher

RAM: 4GB

VGA: Nvidia GeForce GTS 250

HDD: 12GB

Direct X: Direct X 9.0c or higher

 

Q: Where can I download the latest drivers to fix the error messages I encountered?

A: You may visit the official website of Dragon Nest Sea, and go to Download > System Requirements > Driver Downloads

Link: https://sea.dragonnest.com/game/download

 

Q: What are the Customer center's operating hours?

A: Customer Center Operating Hours

Mon.~Fri. ※ (GMT+8)

Sat/Sun/Holidays Off

 

Please note that we respond to inquiries as soon as they are confirmed.

Please be aware that inquiries left over the weekend and holidays may be delayed

as responses will be checked gradually.

 

Q: What is the use of the second password?

A: A second password is used to protect your account information from hacking and any other illegal use.

Q: How do I get a second password?

A: To create your second password, kindly follow the steps given below:

 

STEP 1.

After you log in, a popup window will appear with the option to create your second password.

STEP 2.

Use your mouse to select a four-digit PIN that will act as your second password.

STEP 3.

Re-enter the same sequence of numbers in the second field.

 

[Cautions]

Remember, you will need to enter your second password every time you log in to play Dragon Nest.

Make the PIN easy for you to remember and difficult for others to guess. Keep your information safe, and never share your second password with anyone.

For security reasons, you will be unable to retrieve your second password. However, you may request a second password reset by pressing the button at the top of this page.

Make sure you are logged out of the game before resetting your second password to allow the change to take place.

Q: Can I switch the game to Windows mode?

A: If you wish to use the window mode feature, Please refer to the steps below:

First, go to System Settings by pressing [ESC]

Second, select [Graphics tab] and check the box next to [Screen mode].

 

Q: My game client hangs at the loading screen. What should I do?

A: This problem may occur when the Dragon Nest game client is having problems connecting to the game servers.

 

Possible causes might be:

 

a. Dragon Nest may be down for maintenance. Please check the official website for the latest news and announcements.

b. You might have been launching Dragon Nest with dragonnest.exe instead of dnlauncher.exe. Ensure that you launch the game with dnlauncher.exe.

c. Your anti-virus program or firewall settings might have been blocking Dragon Nest from accessing the Internet. Add Dragon Nest client files (dnlauncher.exe and dragonnest.exe) to your firewall exceptions list.

d. You might be using a wireless Internet connection. Use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage.

 

Q: I get prolonged black screens when entering portals or dungeons. What should I do?

A: The problem may occur when the Dragon Nest game client is taking too long to connect to our game servers, which may ultimately cause a connection timeout and disconnect you from the game.

 

Ensure that:

 

a. You are not downloading or torrenting any files in the background. This also applies to other computers on the same network.

 

b. You use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage.

 

c. Your router is not blocking or rejecting data sent from our game servers to your personal computer. If possible, access Dragon Nest without the use of a router and monitor if the situation improves.

 

Also, consider your location on the game servers. It is normal to experience some form of connection lag, especially if you reside outside of Singapore, the Philippines, or Malaysia.

 

Q: I tried running the game, but why do I keep seeing the “Unable to connect to server” message?

A: Dragon Nest may be down for maintenance. Please check the official Dragon Nest website for the latest news and announcements.

 

Please also ensure you are launching Dragon Nest with dnlauncher.exe and not dragonnest.exe.

 

Check if your anti-virus program or firewall settings are blocking Dragon Nest from accessing the Internet. Add Dragon Nest client files (dnlauncher.exe and dragonnest.exe) to your firewall exceptions list.

 

Use a wired Internet connection to connect to Dragon Nest, as wireless connections tend to be unstable due to varied reception coverage. 

 

Q: I got the error “Connection from this IP is blocked.”, What should I do?

A: We have licensed Dragon Nest in Singapore, Malaysia, and the Philippines.

 

If you are not accessing Dragon Nest from the abovementioned locations, please send a ticket to our Customer Service Support.

 

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on [1:1 Inquire] in the [Support] section on the main page.

c. Select [Technical / Bug Issues] in the Topic and fill up the required information in the form.

d. In the description field, indicate the country you are trying to access the game from and your IP address (you can obtain this at http://www.apnic.net/)

e. Submit the form.

 

Our Customer Service Officer will inform our administrators to check the validity of the IP address range and get it whitelisted

 

[Security]

If IP is identified as a threat to personal information security, certain IPs may become inaccessible. In this case, we recommend using it in other places first.

 

Q: I got the error “Client version mismatch. Your client is outdated. Please patch or redownload the client.”, What should I do?

A: Try to run the Dragon Nest client with Windows administrative rights to ensure smooth patching of files.

 

If the problem still persists, please download the latest game client from our official website and reinstall 

http://sea.dragonnest.com/game/download

 

Q: I got the error “CRC Error”, What should I do?

A: This error message occurs when your game client download is not complete or corrupted.

You are strongly advised to use download managers to prevent such problems from happening.

 

Please re-download the game client. When the download is complete, check that the file size matches the one stated on the website.

https://sea.dragonnest.com/game/download

 

Q: I'm experiencing the error `System Error (VCOMP140.DLL)` what should I do?

A: Please download the 'VCOMP140.DLL' file via the below link if you encounter this system error message.

 

We also recommend to re-install the Dragon Nest game file if the system error persists.

Link:  https://www.microsoft.com/en-us/download/details.aspx?id=48145

 

Q: How do I remove my social media link?

A: Please follow the below steps to remove your Social Media Channel: 

 

Link: https://sea.dragonnest.com/member/MyPage/MyAccount

MY ACCOUNT > Link with SNS section

Q: How do I get the mounts that I saw in the game?

A: You may have the chance to get the latest updated mount by opening the Mount Box.

Mount boxes can be purchased in quantities of 1 or 10 via the Cash shop in-game. 

 

Q: How do I use the Cash Shop in the game?

A: You can access the Cash Shop by pressing F11.

The currency used in Cash Shop includes EYE Total (=EYET=CherryCredit=CC), EYE Credit (=Paypal with restrictions; refer to Terms of Sales), and DNP.

You may top-up your EYET and EYEC by:

a. Login to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on [EYE Cash] on the top bar of the website.

 

Q: What is EYE Cash?

A: The official virtual point of EYEDENTITY Games to obtain in-game cash items offered by EYEDENTITY Games.

 

There are two types of EYE Cash:

 

[EYE Total]

Eye Total can be purchased with a Cherry Credit prepaid card. EYE Total can be used to buy every Cash Item in the Cash Shop

 

[EYE Credit]

Eye Credit can be purchased with PayPal. However, there are some restrictions on Cash Items that can be purchased with EYE Credit.

 

Q: I purchased an item in the Cash Shop, my EYE Cash got deducted, but I was not given the item. What should I do?

A: Please send a 1:1 inquiry via the main webpage

 

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on the [1:1 Inquire] option in the Support Section on the main page.

c. Select [Cash Shop] in the Topic and fill up the required information in the form.

d. Submit the form.

 

Our Customer Service Officer will arrange for the crediting of the item once they verify the situation.

 

Q: How do I top up EYET via CC?

A: Once you have loaded your Cherry account with CC, follow the below steps to get EYET.

 

1. Log into your account from the top right panel at https://sea.dragonnest.com/main

2. Select “EYE CASH” at the top right panel

3. Under the EYET (EYE Total),  select +Input.”

4. A small window will appear, make sure Cherry Credits is selected and click on “Option Checked”.

5. Select the amount you wish to top up and click on Charge.” 

6. A new window will appear, Enter your login ID and password for your Cherry Account and click on “GO”  (Ensure that pop-up is allowed for https://sea.dragonnest.com/)

7. Check that the amount you wish to top up is correct, then key in the 6-digit security PIN and click on “Confirm” below.

8. You have now successfully top-up your EYET

Q:How do I start playing the Dragon Nest SEA service?

A:To start playing Dragon Nest's SEA service, you’ll need to create an account with Eyedentity Games. Account sign up is free.

 

You may sign up here with your email address OR Google+ account:

 

http://sea.dragonnest.com/member/Account/SignUp.

 

Q: Can I still use my Cherry account to login to the game after service reopens?

A: Unfortunately, if you didn't apply for a transfer during the transfer period, your account is not subject to recover/retrieve.

 

In this case, you need to sign up for a new account to play the game.

 

Q: Someone offered to sell me his account with high level characters, can I take up the offer?

A: According to our Abuse Policy, buying/selling/ trading of accounts is not allowed.

 

By taking up the offer, you may risk having the account banned and wiped. You may also be subject to potential scams if the seller claims that his account was hacked and wants to retrieve it.

 

Make sure to read the operation policy first and refer to the game.

https://sea.dragonnest.com/policy/operation-policy

 

Q: I forgot my account password; how do I retrieve it?

A: In order to retrieve your password, kindly follow the steps below:

 

[How To Retrieve?]

a. On the login page, click on the [Forgot Password] link below the [Login] button.

b. Enter your ID (email address you used to register for the account) and click on [Confirm].

c. An email will be sent (to the email address that you registered with us), and you will be able to create a new password.

 

Q: How do I change my account ID (E-mail)?

A: To change your account ID, please follow the steps below:

 

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on [Account] at the top bar of the website.

c. Click on the [Edit] button found below your ID.

d. An email will be sent to your registered email address to verify the request.

g. Check your email and click on the link in the verification email to change your account ID.

 

Q: How do I change my account password?

A: To change your account password, please follow the steps below:

 

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on [Account] at the top bar of the website.

c. Click on the [Edit] button found below your Password.

d. Enter your current password, and the new password, and re-enter the new password in the Confirm Password field to change your password.

 

Q: I forgot my second password; what should I do?

A: If you forgot your second Password, please follow the steps below:

 

To reset your second Password:

 

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Go to Support and click on the [2nd Password] option on the menu.

c. Make sure you are logged out of the game.

d. On the website, click on the [Reset my second password] button.

e. Click on [Ok] when prompted to initialize the second password.

f. An email will be sent to your registered email address to verify the request.

g. Check your email and click on the link in the verification email to create a new second password.

 

Q: I want to delete my Dragon Nest account

A: In accordance with our service operation policy, all users can submit account deletion inquiries to EYEDENTITY.

 

When accepting this claim, we'll do the [Account Delete] process, which will delete all your information and data in our game.

 

This means that you cannot play Dragon Nest anymore with the account you are requesting to be deleted.

 

Please be sure about the account deletion request. Deleted accounts cannot be restored for any reason.

 

If you decide to leave Dragon Nest, please send us a 1:1 inquiry.

Our service officer may ask several questions to verify your identification in order to delete the account.

 

Once we have verified all steps, we will send [Delete Confirmation Email] to your e-mail registered with Dragon Nest.

 

Q: Why do I encounter the error message `Account locked. (1005)`

A: The error code means that your account has been temporarily locked due to multiple incorrect login attempts. 

 

[Important note]

 

If locked with this error code, but you didn't try, there are high chances of hacking, so please secure account information and send an inquiry via the 1:1 inquiry service.

 

Q: My Verification Failed (Web Page Account), what should I do?

A: You may request to resend another verification email by simply doing the following:

1. Log into the Dragon Nest website with the newly registered email address and password.

2. On the new page, click on the 'Resending verification mail' link

3. Click on the new verification link in the mail.

4. Verification should be complete.

Q: Are there GMs in the game?

A: Yes! We have our team of Game Masters (GMs), who monitor the game 24 hours a day, 7 days a week, to ensure the well-being of the service. Our GMs work in invisible mode most of the time, and might occasionally appear in-game for events.

 

The GM characters would have a [GM] prefix in their in-game nickname (not admin, moderator, gamemaster, or anything else).

 

Do note that our GM will never ask players for any type of personal information (Email/password/2nd password) for any purpose, anyone who does that is probably a scammer impersonating GM 

 

Please report to us when encountering this case by using the 1:1 inquiry service with a screenshot.

https://sea.dragonnest.com/support/request

 

Q: How do I report an abuser / a hack, / cheat tool?

A: If you happen to witness any abusive conduct or find any working hack or cheat tool, Please report it to us by sending a 1:1 inquiry to our Customer Service Support:

 

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on the [1:1 inquire] in the [Support] section on the main page.

c. Select [Abuse Report] in the Topic and fill out the required information in the form.

d. Submit the form.

 

[Important Note]

a. Our Customer Service Officer will inform our Game Masters to conduct an investigation and issue a penalty to the abuser, or take necessary action on the hack and cheat tool once the report is verified.

b. All inquiries should be written with enough circumstances, history, and evidence."

 

Q: How do I collect my rewards from events?

A: Depending on the reward type and conditions of the event, you might receive your reward at different locations. Potentially, you may collect your rewards from the following:

 

a. In-game mailbox 

b. Dragon Vault Gift 

c. Special Storage 

d. Directly to Account

 

Most event rewards will not be credited to your account/character(s) immediately; hence, it is important to check the event news on the Dragon Nest website carefully. The deadline for reward crediting is usually stated in the Terms and Conditions section. Also, check that you have completed all requirements within the stated event period.

 

If you have yet to receive your event rewards after the crediting deadline as quickly as possible, please send a 1:1 inquiry via the website with details. Please understand that if the report is made too late and it is difficult to verify the data, it cannot be dealt with.

https://sea.dragonnest.com/support/request

 

Q: I did not receive my event reward, what should I do?

A: Kindly follow the steps provided below: 

 

a. Login to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on the 1:1 option in the Customer Service section on the main page.

c. Select “Promotions and Events” in the Topic and fill out the required information in the form.

d. Submit the form.

 

[Important Note] 

We regret to inform you that, due to technical difficulties, inquiries and dispute tickets sent one month after the end of the event will not be entertained.

 

Q: How do I take a screenshot/video?

A: To take a Screenshot and video, please follow the steps below: 

 

[Screenshot]

For screenshots, press the [Print Screen] key on the keyboard to take a screenshot in-game.

The image (in JPG / PNG, / TGA format, which can be changed via System Settings > Graphics) will be saved in the default folder:

“My Documents\DragonNest\Screenshot”.

The folder will not be created until you take your first image.

 

[Video]

 

For video, press the [Scroll Lock] key on the keyboard to take the video in-game.

The video (in AVI format) will be saved in the default folder:

“My Documents\DragonNest\Movie”.

The folder will not be created until you take your first video.

 

Q: I can’t seem to get certain equipment from the dungeons or nests; how did other players get it?

A: Some equipment in the game does not drop directly from monsters in dungeons or Nests, especially high-level equipment.

This type of equipment would need to be crafted by the blacksmith NPC and often requires crafting materials that usually drop from the Nests.

 

Q: How do I use the Trading House?

A: The Trading House is the place where players sell and buy items with in-game Gold.

 

This place can be accessed via the major towns in-game.

 

A player may register up to 5 items to be sold in Trading House at a time and is allowed to register up to 30 items per week. 

 

The player will need to pay a registration fee (in Gold) for each item registered. Each registered item will only last for 12 hours.

 

A player will need to collect from Trading House, either the unsold item after 12 hours or the Gold earned from successful sales of the registered item.

 

[Trading House Ticket]

Additionally, your trading experience can be enhanced by using the Trading House Ticket, which is available from Cash Shop.

 

With the Trading House Ticket (7 days or 30 days), a player can register 15 items to be sold at a time.

 

There is no restriction on the number of items that can be registered per week.

 

Each item registered will last for 24 hours, and there will not be a registration fee incurred. With the Marketplace Pass, your registered items will be placed on top of those of non-pass holders.

 

Q: Can I remap the game controls?

A: Yes. Go to System Settings by pressing [ESC] and [Select System Settings] to remap basic controls.

In another way, you can remap other options by using the [Game Settings] section.

 

Q: I can't enhance my equipment. / My enhancement potential is missing. What should I do?

A: This problem occurs if you are using third-party modification packs for Dragon Nest.

 

[Important note] 

Modification packs interfere with the game files and will cause the client to become corrupted.

 

Please be reminded that the use of unauthorized third-party programs and any modifications made to the game, or game files are illegal under Dragon Nest’s End-User License Agreement (EULA).

 

To resolve this problem:

 

a. Download the latest game client from http://sea.dragonnest.com

b. Uninstall your current Dragon Nest client.

c. Delete all related Dragon Nest files and folders.

d. Clear the registry of all related Dragon Nest files.

e. Re-install the fresh copy of the latest game client (which you downloaded earlier).

 

Q: I’ve encountered this particular bug in the game, what should I do?

A: Please send a 1:1 inquiry via the main website

 

a. Log in to the official Dragon Nest site - http://sea.dragonnest.com/member/Login

b. Click on the 1:1 option in the [1:1 Inquire] section on the main page.

c. Select [Technical / Bug Issues] in the Topic and fill up the required information in the form.

d. Submit the form.

 

Our Customer Service Officer will inform our administrators to check out the bug and report it to the development team for the necessary fix.

 

Q: I can't deal damage to the monster, play PVP/PVE or LOOT items

A: This is not a bug but is caused by the game security system detecting inappropriate play patterns and temporarily stopping play.

 

Sometimes it is caused by network issues, so please do not panic and send us 1:1 questions as below.

Make sure to indicate the following:

 

Topic: General Inquiries

Type: Bug Report

Issue Description: Include your IGN and a short description of the issue.

 

Q: I accidentally/mistakenly broke my item while enhancing. Can I get it back?

A: We regret to inform you that we can't get it back to you in this case.

 

When trying enhancement, please check whether the protection item, such as jelly, has been applied well at first.

 

Second, check the newest patch notes at all times and pay attention to the chance of success/failure.

 

Q: If I submit a 1:1 inquiry repeatedly, will it be solved quickly?

A: If repeated inquiries are submitted, the time to receive answers or solutions may be longer.

 

In severe cases, service use may be restricted due to interfering in-game operations, so please refer to the proper use of the service.

 

Q: How can I start Fishing/Cultivation?

A: First, you should meet [Event Planner Irine] in Saint Haven and get Quest. Second, visit [NPC Farm Manager Mori] in front of the Farm and Hot Spring regions.