GENERAL

Q: Does Dragon Nest SEA have an official Social Media account?

A: Eyedentity Games runs an official Facebook channel. You can enter the link below:

Please note that we do not receive questions or inquiries and accept all inquiries through the 1:1 inquiry service on the website. 

Official Facebook Channel: https://www.facebook.com/dragonnestsea/

Moreover, Eyedentity Games runs an official Forum site as well.

Official Forum: http://forum.dragonnest.com/

Q: Which languages does the 1:1 Inquire Service support?

A: Currently, we only offer a 1:1 inquiry service in the English language.

We do not support other languages other than English, such as Bahasa Malay, Indonesian, Filipino, Japanese, or Chinese.

Q: How can I register for the forum and leave a comment on the forum page?

A: To properly access the forum page, please follow the steps below:

1. Go to the Forum Site and Click the [Login or Sign Up] button on the right upper side.

2. Fill out all the required information and click the [Terms and Rules] button. Next, the Verification process starts when you click the [Complete Signup] button. 

3. Go to the mail domain site, which uses the Forum sign-up, and complete verification.

The exemplary mail title is:  Action Required to Activate Membership for XXX

If you didn't receive the e-mail, we strongly recommend checking your spam/trash mailbox.

4. Once you complete the above verification/activation process, you can create your post and leave comments freely.

▶Official Forum Site Link: http://forum.dragonnest.com/

Q: What are the minimum system requirements for Dragon Nest Sea?

A: Here are the minimum system requirements to play Dragon Nest Sea

Minimum Specs

Operating system: Windows 7

CPU: Intel (R) Pentium Core i3 530 or higher

RAM: 4GB

VGA: Nvidia GeForce GTS 250

HDD: 12GB

Direct X: Direct X 9.0c or higher

Q: Where can I download the latest drivers to fix the error messages I encountered?

A: You may visit the official website of Dragon Nest Sea, and go to Download > System Requirements > Driver Downloads

Link: https://sea.dragonnest.com/game/download

Q: What are the Customer center's operating hours?

A: Customer Center Operating Hours

Mon.~Fri. ※ (GMT+8)

Sat/Sun/Holidays Off

Please note that we respond to inquiries as soon as they are confirmed.

Please be aware that inquiries left over the weekend and holidays may be delayed

as responses will be checked gradually.

Q: What is the use of the second password?

A: A second password is used to protect your account information from hacking and any other illegal use.

Q: How do I get a second password?

A: To create your second password, kindly follow the steps given below:

STEP 1.

After you log in, a popup window will appear with the option to create your second password.

STEP 2.

Use your mouse to select a four-digit PIN that will act as your second password.

STEP 3.

Re-enter the same sequence of numbers in the second field.

[Cautions]

Remember, you will need to enter your second password every time you log in to play Dragon Nest.

Make the PIN easy for you to remember and difficult for others to guess. Keep your information safe, and never share your second password with anyone.

For security reasons, you will be unable to retrieve your second password. However, you may request a second password reset by pressing the button at the top of this page.

Make sure you are logged out of the game before resetting your second password to allow the change to take place.